Services  

Common calls that may be handled include

•  Urinary Tract Infections

•  Upper Respiratory Infections/ COPD exacerbations/ Influenza

•  Hypertensive Urgencies

•  Diabetic Urgencies

•  Assessment of Falls

•  Medication General Questions

• Drug Interactions

• Providing Emergency Room with patient history.

• Accepting Critical Results from daily testing

• Providing hospital admission orders *

• Taking routine overnight calls from hospital nurses *

Benefits of hiring a nurse answering service, as opposed to a traditional answering service include

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•  Higher patient satisfaction by having a medical professional available after hours.​

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• Avoidance of un necessary ER visits that may be handled telephonically

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• Decreased staff fatigue by reducing or eliminating the amount of rotating night shifts.

In addition to triaging calls in a medical capacity we also provides traditional services of an answering service which includes

•    providing general information about the office and referrals

•    Message taking for the office

•    Patient Scheduling/Rescheduling

•    Specialty issues needing a physician paged

*exclusive nurse practitioner service