Services

Services
Common calls that may be handled include
-
Urinary Tract Infections
-
Upper Respiratory Infections/ COPD exacerbations/ Influenza
-
Hypertensive Urgencies
-
Diabetic Urgencies
-
Assessment of Falls
-
Medication General Questions
-
Drug Interactions
-
Providing Emergency Room with patient history.
-
Accepting Critical Results from daily testing
-
Providing hospital admission orders *
-
Taking routine overnight calls from hospital nurses *
Benefits of hiring a nurse answering service, as opposed to a traditional answering service include
-
Higher patient satisfaction by having a medical professional available after hours.
-
Avoidance of un necessary ER visits that may be handled telephonically
-
Decreased staff fatigue by reducing or eliminating the amount of rotating night shifts.
In addition to triaging calls in a medical capacity we also provides traditional services of an answering service which includes
• providing general information about the office and referrals
• Message taking for the office
• Patient Scheduling/Rescheduling
• Specialty issues needing a physician paged
*exclusive nurse practitioner service